Customer Testimonials

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle ... Read More

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DealerRater - Jun 5, 2026

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle to John Sinclair Nissan's service department multiple times for this problem. During the first visit, their recommendation was simply to continue driving the vehicle and keep refilling the coolant as needed. Anyone with basic automotive knowledge knows that a vehicle rapidly losing coolant has a serious underlying problem that should be diagnosed and repaired—not ignored. On a subsequent visit, we were told that nothing was wrong with the vehicle and it was returned to us with the coolant topped off. When we brought the vehicle back yet again, we were informed that it would require an engine tear-down for diagnosis. The dealership was reluctant to take the vehicle because of the work involved and advised that it would be approximately one month before they could even begin. Despite our extended warranty coverage, we were not provided a loaner vehicle, forcing us to arrange and pay for alternative transportation ourselves. What followed was even more unacceptable. It took nearly THREE MONTHS before the dealership actually performed the engine tear-down. Once completed, we were informed that the vehicle requires a new engine. At that point, we expected the extended warranty we purchased through this dealership to cover the repair. Instead, we were told that the warranty had been voided, but nobody at John Sinclair Nissan could explain why. When my wife contacted the warranty company directly, she was informed that Nissan had voided the warranty. To be clear: this vehicle has approximately 90,000 miles, meaning it is still well within the 100,000-mile warranty coverage we purchased. Throughout this entire process, nobody at the dealership seemed to know what was happening. Phone calls went unanswered or resulted in vague explanations. We repeatedly asked for updates and received little to no useful information. No one appeared willing or able to take ownership of the situation. Based on our experience, one of the following must be true: The dealership is grossly incompetent. The extended warranties being sold are not worth the paper they are printed on. Customer service and accountability are simply not priorities at this dealership. As of today, we are still waiting for answers regarding why the warranty was voided and what John Sinclair Nissan intends to do to resolve this situation. John Sinclair Nissan: Make this right.

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My dad passed away recently and my mother wanted to sell his new truck and so I told my mother to get ahold of Emily and so she did Emily was very professional and very easy to deal with on my mother's behalf and she made it very easy for my mother to understand and deal with on the whole deal Emily was very professional and went above and beyond to help my mother and made it very easy for my mother to understand I couldn't ask for a better process and professionalism on Emily's behalf. Emily ... Read More

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Google - Jun 5, 2026

My dad passed away recently and my mother wanted to sell his new truck and so I told my mother to get ahold of Emily and so she did Emily was very professional and very easy to deal with on my mother's behalf and she made it very easy for my mother to understand and deal with on the whole deal Emily was very professional and went above and beyond to help my mother and made it very easy for my mother to understand I couldn't ask for a better process and professionalism on Emily's behalf. Emily did everything to help my mother thank you again.

Absolutely LOVE my 2026 Pathfinder! Amir is wonderful to work with! He made my experience at John Sinclair A+! I’ll definitely be a repeat customer!

Awesome car appointment, they were professional, fast & very informative!!

Excellent service

Jade and the John sinclair staff were excellent. Very greatful we got to work with them and we love our new vehicle.

The customer service is great but the wait the last 2 times has been way too long. My appointment for an oil change was at 11:30 and at 2:30 I asked how much longer and then in a few minutes, they said it was ready. Just too long to set there

Our salesperson Ryan Williams was very helpful. There was no pressure and it was a very pleasant buying experience!

Ashley was amazing! Easy to work with and answered every question we had. Would highly recommend her to anyone that is looking for a new vehicle

Ashley was so helpful and sweet!

Jade and Kim were amazing to work with!

Ryan Williams was very good sales person. He was very helpfull finding a used Vehicle I liked. Kim did a great job helping me get the financing and payments to fit my budget. Overall iit was a great experience.

Emilee and everyone was great, from our first conversation to the time they came gave us the check, got the car and drove it away. My wife and I looked at each other and said.....what just happened? It was that easy. Thanks again Emilee, if I could double the stars I would.

Every one was so friendly 😀😀 I Loved my new car 🚗 thank y'all again.

John Sinclair Nissan has our business going forward! They listened to what I wanted, didn't push anything I didn't ask for and helped make sure the process went smoothly! They didn't have the exact one on the lot that I wanted, but within days they had it (even days earlier than expected). Donye was the best!! If you're looking for a vehicle -- This is the place to go!! I am in love with my 2026 Nissan Rock Creek Pathfinder!!

Donte reached out to me after I searched the value of my vehicle on Kelly Blue Book. He was very nice and encouraged me to bring my vehicle in for a more accurate value. I did that and he was supper nice and personable. We successfully sold our vehicle to them with no issues. Thank you Donte!

Very easy to deal with and gave us a great price for our car. Thanks to Dante.

The staff was friendly and helpful, and Debbie in services was knowledgeable and explained everything to me. Instead of being a bad experience, it was a great experience and I will not hesitate to go there again.

I had the pleasure of working with Emily She was nice and kind. Would highly recommend her to anyone in the market for buying or selling a car 10/10.

Highly recommend Emily she was awesome to work with on buying our car 10/10.

Very friendly staff, a great experience

We had a great experience at the dealership, thanks to Ryan! From the moment we arrived, he was friendly, patient, and genuinely helpful without being pushy. He took the time to answer all of our questions, made sure we felt comfortable throughout the process, and helped us find a vehicle that fit exactly what we were looking for. What really stood out was how easy and stress-free he made everything. Buying a car can sometimes feel overwhelming, but Ryan made it a smooth and enjoyable experience from start to finish. We truly appreciate his professionalism and would definitely recommend asking ... Read More

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Google - Apr 9, 2026

We had a great experience at the dealership, thanks to Ryan! From the moment we arrived, he was friendly, patient, and genuinely helpful without being pushy. He took the time to answer all of our questions, made sure we felt comfortable throughout the process, and helped us find a vehicle that fit exactly what we were looking for. What really stood out was how easy and stress-free he made everything. Buying a car can sometimes feel overwhelming, but Ryan made it a smooth and enjoyable experience from start to finish. We truly appreciate his professionalism and would definitely recommend asking for Ryan if you’re looking for a great car-buying experience!

Ryan (sales) was fantastic to work with. He was respectful, communicative, and responsive to questions. Overall, I am happy with my purchase and my experience at the dealership.

I have bought from John Sinclair Nissan in the past. I went there thinking I was going to buy a car, but I ended up buying a 2026 Rogue.I love it!!! The whole team was incredibly nice. Thank You!!

Donye was very pleasant to work with.

Received excellent service from start to finish! Ashley did as awesome job showing us the vehicles and was very informative, Ray the manager was very friendly and helpful and Kim in finances was wonderful to work with. And I am sorry that I forgot the young man’s name who went over all the tech specs on my new Rogue. They were all wonderful. Thank you all so much!

Salesman, Dayne Taylor was very pleasant to work with!

Great experience. Ashley had me set up in no time. Negotiations were reasonable and transparent - not your typical car dealership experience.

Just bought a new NISSAN 2026 ROUGE at John Sinclair in Cape Girardeau, MO 63755. April was our Sales Associate! She was the first to greet us and the last to send us home with our new vehicle! She made sure we knew and were comfortable with the car. We would give her a 12 out of 10. Excellent! Introducing us to everyone at the dealership … Ray Council /Sales Manger, took us to Kim /Financial, where we signed documents and were informed about all our options before meeting Dontae. He made sure all our needs were meant. He helped us get started by retrieving ... Read More

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Google - Mar 21, 2026

Just bought a new NISSAN 2026 ROUGE at John Sinclair in Cape Girardeau, MO 63755. April was our Sales Associate! She was the first to greet us and the last to send us home with our new vehicle! She made sure we knew and were comfortable with the car. We would give her a 12 out of 10. Excellent! Introducing us to everyone at the dealership … Ray Council /Sales Manger, took us to Kim /Financial, where we signed documents and were informed about all our options before meeting Dontae. He made sure all our needs were meant. He helped us get started by retrieving the NISSAN app on our phones. LOVE IT! So much you can do!!!! He gave us a tour of the entire Lobby and Service Department where we meant Emma… she informed us about their services and fees. Went back to car … he sat in the back seat and walked us through all the gadgets in the car. Meanwhile April kept checking in and offering any help we needed as she had been driving a ROUGE for sometime! Helpful hints! Yay! So far, so good! We’re in great hands! Thanks, Laura & Russell M.

My entire experience was great from start to end. Emma was fantastic and talked me through each step, explaining as we went through each problem with my vehicle. The staff was patient and eased a lot of stress from the day. The repairs were done in a very timely manner and I was comfortable and confident with their work.

Awesome service, second car purchase from them!

Everybody treated me very well respectfully. They all was very nice and fun 😊.

Everyone was so nice and and helpful while purchasing my new car with John Sinclair Nissan. The process was painless and simple. 10 out of 10 recommend!

Quality Staff

I had a great experience working with Emilee Shumpert at John Sinclair Nissan. I recently sold my Ford F-150 and Emilee handled the process. She was professional, knowledgeable, and made everything very easy and straightforward. The whole transaction was smooth, quick, and stress-free. She answered all my questions and made sure everything was taken care of the right way. It’s clear she takes pride in her work and really cares about helping people. If you’re selling a vehicle, I highly recommend asking for Emilee Shumpert at John Sinclair Nissan. She will take great care of you!

Ryan was really nice, and personable. Finance manager was friendly and great too! I had a great experience and love my Honda pilot. Would definitely give them my business again.

Best customer service in town!

I had a very nice experience at John Sinclair Nissan. Debby, in the srrvuce department, took GREAT care of me.

Absolutely amazing experience purchasing my new 2026 Pathfinder! Everyone made us feel comfortable and like family. I will absolutely be a customer for life!

Ashley is an amazing person, no pressure, lots of information, she knows her stuff! Emma in service is on top of things and pointed me in the right direction, Kim in finance made the loan process so smooth I couldn't believe how quickly I was done and driving my new Rogue! Thanks for the girl power!

Debbie was extremely pleasant and helpful.Great purchase and great service.

Ashley was so great to work with! She was so personable and made the process go smoothly! Kim was also so kind and made our experience stress free!

Ryan was great to work with. He was very personable and not pushy at all. The entire team at John Sinclair Nissan was top notch, but Ryan really made buying a new vehicle easy and enjoyable.

Great experience buying my pre-owned Nissan Rogue at John Sinclair Nissan. My salesperson Ashley was very helpful and the whole staff was wonderful, I will definitely buy my next car from them.

Ryan Williams was very helpful. Answered any and all questions we had. He worked with us to get to the right price. Thanks Ryan!!!

Vehicle Recall was quick and easy to have completed. Auto maintenance worker was super friendly and accommodated my needs since I was not orginally from that town and help provide transportation as my vehiclewas being serviced. Overall I love the Nissian family!

One of the best experiences I've had while purchasing a vehicle. They weren't pushy and actually gave me a better deal at financing than originally agreed on. Had one small issue with the truck but was fixed quickly without issue in the service department.

I can't express to you enough how wonderful a job the Service team did. I had an emergency tire puncture at 8 AM Tuesday morning. As the air hissed out rapidly from the tire, I rang Sinclair Nissan (no-one else even came to mind, you do such good work) to see if there was any way they could help me fix it. I spoke to Denise and she went out of her way to fit my emergency into an already busy service schedule. Denise was kind, courteous, and empathetic and made me feel like someone - a complete stranger, at ... Read More

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Google - Feb 11, 2026

I can't express to you enough how wonderful a job the Service team did. I had an emergency tire puncture at 8 AM Tuesday morning. As the air hissed out rapidly from the tire, I rang Sinclair Nissan (no-one else even came to mind, you do such good work) to see if there was any way they could help me fix it. I spoke to Denise and she went out of her way to fit my emergency into an already busy service schedule. Denise was kind, courteous, and empathetic and made me feel like someone - a complete stranger, at that - had my back. Can't tell you how good that made me feel. I managed to get to Sinclair with about 14 psi left in the tire and Emma (who's always an absolute delight!) took over from there. Professional and helpful, Emma got me sorted in just a few hours time - and at that at only the cost of a tire patch. The Sinclair Service team literally made my day yesterday. It had been sort of garbage-y and only seemed to get worse, but Denise (who took time to chat with me while I waited for my ride) and Emma made the day actually tolerable. I can't thank them - or Sinclair Nissan - enough!

Ashley was great really knowledgeable and a joy to work with !

I am not a fan of the upsell at service appointments and anxiety created. If it was life or death then it should be caught prior.

Glad I went to John Sinclair Nissan first. They really took care of me. Especially Debbie. She made sure the job was done perfect and that I didn't haft to shuffle any of my obligations and provided my with a loaner until my car was finished. Thank you John Sinclair Nissan ( Debbie)

Ashley was absolutely amazing to deal with she was super sweet and answered any questions me or my son had tried her best to find the perfect vehicle to meet our needs she broke my stereotypes about buying a car always being a high pressure pushy interaction she maid me and my son both feel like her priority was finding a great vehicle and deal for us over making money and we will definitely recommend her and purchase with her in the future the finance lady was also super great to work with

I have several problems with a couple of vehicles my last one decided to die I called Sinclair and with a lot of help from Matt the manager & Ashley & Marshall they made everything possible in there power to make things right they where able to help me get in another new vehicle I want to thank them for there hard work and time spent to helping my wife and me out you will not find no other finer people than the employees at Sinclair Nissan if it can happen it will happen I am so appreciate of them ... Read More

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Google - Jan 30, 2026

I have several problems with a couple of vehicles my last one decided to die I called Sinclair and with a lot of help from Matt the manager & Ashley & Marshall they made everything possible in there power to make things right they where able to help me get in another new vehicle I want to thank them for there hard work and time spent to helping my wife and me out you will not find no other finer people than the employees at Sinclair Nissan if it can happen it will happen I am so appreciate of them god bless you all update my wife done a lot over the phone application we done what was ask out of us ran across some glitch but was talk right thru it and got the job done has mentioned Ashley & Marshall & Matt the manager and finance manager Kim they worked very hard to approve my wife and me I had to drive 180 miles round trip but it was worth it I received a phone call and said come down and look at the car payments and interest was great best deal on a brand new vehicle 1 lady don't know her name set up my phone for emergency app for my car all these persons are great and fine people they help in freezing weather like in the very low numbers of cold like I said in the past if it's possible john Sinclair will do there very best to make it happen they all put me and my wife in a brand new 2026 rogue SV AWD I want to re thank you all for your time and help and support God bless you all if American people have time and patience and let Sinclair do there job they will work hard for you and give you the best deal possible for you to have a new vehicle or a pre owned vehicle give them a chance again thank you Mardy & sherry Burnett

Friendly, knowledgeable and great service. I would do business there again.

On the coldest day of winter my driver side window would not go up. The dealership worked me in to evaluate the problem ordered the parts and temporarily fixed the window. Even with the road conditions, the parts were delivered and I was once again warm and cozy in my car. Thank you Debbie and the rest of the staff for great customer service and quick turnaround time.

Donye helped accomplish a big goal for me this year. A fresh start. He was amazing and very professional. Made sure all the dots were checked off and friendly. He would definitely be someone I recommend to the next person looking for a vehicle. Thank you for helping me get into the car I chose and didnt settle for!

Always great service! They go above and beyond.

Ashley made my car buying experience smooth, stress-free, and actually enjoyable. She helped me find the perfect vehicle—affordable, low miles, and exactly what I was looking for. From start to finish, she was open and honest about every vehicle she showed me and explained everything clearly without trying to hide anything or rush the process. What I appreciated most was that Ashley never pressured me to make a quick decision or tried to push me in any direction. She let me take my time, test drive what I wanted, and made sure I felt confident and comfortable with my ... Read More

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Google - Jan 24, 2026

Ashley made my car buying experience smooth, stress-free, and actually enjoyable. She helped me find the perfect vehicle—affordable, low miles, and exactly what I was looking for. From start to finish, she was open and honest about every vehicle she showed me and explained everything clearly without trying to hide anything or rush the process. What I appreciated most was that Ashley never pressured me to make a quick decision or tried to push me in any direction. She let me take my time, test drive what I wanted, and made sure I felt confident and comfortable with my choice. If you’re looking for someone who is trustworthy, professional, and genuinely wants to help you find the right car, I highly recommend Ashley. I couldn’t be happier with my purchase!

I had a great car buying experience working with Ryan and Ray at Nissan. From start to finish, they were professional, knowledgeable, and genuinely helpful. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress free. I never felt pressured, which I really appreciated, and they worked hard to make sure I was comfortable and satisfied with my purchase. If you’re looking for a straightforward and positive car buying experience, I highly recommend asking for Ryan and Ray!

Great experience with Ashley Griggs and team on the purchase of a vehicle and trade-in. We bought the truck from 500+ miles away and were able to effortlessly transact, have the truck delivered to our home and exchanged with our trade. We had a very professional driver (Doug) that drove the vehicles to and from. The communication was excellent and everything was exactly as they depicted on the information, photos and timely FaceTime videos. I would work with them again. Ashley especially went above and beyond for our first “remote” car purchase.

Ashley was amazing! She was so upfront and honest about everything, while being knowledgeable and knowing her stuff. 10/10 recommend. Marshal was also amazing and very thorough. Amazing staff and business

Hands down the BEST car buying experience. Due to time & drive distance, we did everything over the phone (on new years eve) & when we arrived 2 days later, we were in & out in 1.5 hours. Traded in two vehicles to which they gave us more than any other dealership & carvana would, & drove home a brand new 2025 Nissan Pathfinder! Ashley Griggs was superior when it came to customer service & being extremely responsive!!! Highly recommend!

I would like to express my sincere gratitude to you Ashley, and the financial manager, for going far beyond the call of duty to rectify a miscommunication error. Your professionalism, patience and genuine care made what could have been a stressful process smooth and reassuring. You made it happened. You took the time to explore all options available and volunteered to do more to make sure I got the vehicle that I so truly desired. Your dedication, integrity, and commitment to exceptional service did not go unnoticed. Thank you for turning this experience into a most positive and memorable one. ... Read More

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Google - Jan 12, 2026

I would like to express my sincere gratitude to you Ashley, and the financial manager, for going far beyond the call of duty to rectify a miscommunication error. Your professionalism, patience and genuine care made what could have been a stressful process smooth and reassuring. You made it happened. You took the time to explore all options available and volunteered to do more to make sure I got the vehicle that I so truly desired. Your dedication, integrity, and commitment to exceptional service did not go unnoticed. Thank you for turning this experience into a most positive and memorable one. I highly recommend John Sinclair Nissan Dealership. Best regards, Josh Primm

I had a very good experience buying my new Rogue here. Donye gave me time to decide to decide which Rogue was right for me,which was the Rock Creek, Baja Storm Metallic. I have to say I love it. He is a very good salesman, very polite and professional and made buying a pleasure.

I recently had the pleasure of purchasing a 2025 Nissan sentra from John Sinclair Nissan, and I couldn't be more impressed with the outstanding service provided by both April and Garrett together they made amazing team From start to finish, April made the entire car-buying experience smooth, stress-free, and enjoyable all at the same time! April and Garrett professionalism, knowledge, and genuine passion for helping customers truly stood out. She took the time to listen to my needs and preferences, patiently answering all my questions and offering insightful recommendations. She was incredibly thorough in explaining all the features and benefits ... Read More

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Google - Jan 8, 2026

I recently had the pleasure of purchasing a 2025 Nissan sentra from John Sinclair Nissan, and I couldn't be more impressed with the outstanding service provided by both April and Garrett together they made amazing team From start to finish, April made the entire car-buying experience smooth, stress-free, and enjoyable all at the same time! April and Garrett professionalism, knowledge, and genuine passion for helping customers truly stood out. She took the time to listen to my needs and preferences, patiently answering all my questions and offering insightful recommendations. She was incredibly thorough in explaining all the features and benefits of the Nissan Sentra ensuring I understood every aspect of the vehicle. What really set both April and Garrett apart, though, was her and their dedication to making sure I had the best deal possible hands down. She worked with me every step of the way, offering clear and transparent pricing without any pressure. April and Garrett friendly, no-hassle approach made the whole experience feel comfortable and trustworthy. I walked away from the dealership not only with an amazing vehicle but with the confidence that I was treated with respect and care throughout the process. April and Garrett both ar and is an absolute asset to the John Sinclair Nissan team, and I would highly recommend her to anyone looking for a positive car-buying experience. Thank you, April and Garrett for making this purchase such a great experience! If you’re in the market for a new car skip all the rest of the dealer and go see April along with the rest of the John Sinclair team first! My only complaint is Nissan survey I took instead of listing only the dealer I bought the car from the survey covers all the Nissan dealers I visited which made it confusing for which dealer which question are for John Sinclair if you can please reach out to me so I can get that straightened out! I love y’all staff and 100 percent love everything including how I was treated and everything was hand even with my first service thru yall. Thank yall again for everything Jeffery Andrew Ryan

April was very friendly and helpful, she made the car buying experience easy!

I bought a 12 passenger van from them back a handful of months ago. Charlie was the salesman I went through and to say he was amazing is an understatement! After I bought it and brought it home I noticed that my back up camera was only working every once in a while. I called and spoke to Charlie who had me bring it up there to see if there was anything that he could do to get it fixed. Long story short he got me an appointment with their shop to get it replaced asap. They were all super nice ... Read More

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Google - Jan 4, 2026

I bought a 12 passenger van from them back a handful of months ago. Charlie was the salesman I went through and to say he was amazing is an understatement! After I bought it and brought it home I noticed that my back up camera was only working every once in a while. I called and spoke to Charlie who had me bring it up there to see if there was anything that he could do to get it fixed. Long story short he got me an appointment with their shop to get it replaced asap. They were all super nice there and went above and beyond to make sure every times I was in their building that I was comfortable and taken care of. I will definitely be going back in the future.

Ryan was the best & most patient/understanding Salesman to deal with! Super sweet guy, definitely recommend going to him when looking/buying a car:)

I sold them my 2022 Chevy Silverado 3500HD. They matched my highest offer and even came out to my house to view my truck. Great experience!

Wonderful service, gave price range up front, in and out in under an hour, and everyone was so very approachable and nice there. I have a local nissan dealship and will be driving past them to go to John Sinclair Nissan!

Ashely was very friendly, very helpful and explained everything to me. And gave me many options to choose from. And Ashely gave me all the details on the features of the vehicle.

April was awesome. This is the second purchase I have made with her, and I will make a third when I ready, in a few years. She is very helpful, willing to do what it takes to make sure I was satisfied with my purchase.

Hands down the best car buying experience ever! Thank you Amir Waters and Kim Alcorn!

Quick shout out to Justin and Ray for giving me a very fair cash deal on my new 2025 Nissan Sentra. Thanks guys!

Very friendly and informative. Purchasing my car was such an easy process!

Justin and Kim went way above and beyond to get the best deal they possibly could for me!!! I have much respect for Nissan and the way they treat their customers! Kim is awesome at finding the best financing options And I don't think I'll ever go anywhere else!!!

Ashley Griggs has sold us 2 vehicles. We have been exceptionally happy with our purchases. Ashley is so helpful and knowledgeable about the vehicles and the purchase process. I will cont to always buy from her if possible.. Thanks Ashley ..keep up the great work..you are the Best

We’re extremely happy with our salesman, Amir Waters!! He was very knowledgeable, personable, and friendly. We will definitely use him again!

I worked with Ashley Griggs and she made the entire process easy and enjoyable

This was by far the easiest and most pleasant car-buying experience we’ve had. Ashley was extremely responsive and a joy to work with! Every person we encountered was friendly and helpful, and we appreciated everyone working together to accommodate our schedule and needs.

I just purchased a Vehicle from John Sinclair Nissan in Cape Girardeau. I had the best people to assist me in my purchase. I will forever be grateful for Ryan my salesman, Kim in finance dept, and Marshall who went above and beyond helping me get a car. I thank you all!