Customer Testimonials

Always friendly service nice and clean and great snacks!

Jade and all the employees that I came into contact with were friendly, helpful, and patient with me as I made the decision to buy a new vehicle.

Donye was an amazing help while I looked for a new pickup. From start to finish he was very patient, helpful, and friendly. Highly recommend anyone looking for a new vehicle to speak with Donye.

We couldn't be more pleased with our experience at John Sinclair Nissan. Everyone was so nice and we would definitely recommend them to anyone looking to buy a new car. Our salesperson Jade was so patient and helpful. Thank you!

Donye Taylor made this car buying experience from start to finish very smooth He is professional yet very easy to talk to.. Fantabulous experience!

Emilee was great to work with, couldn't have asked for a better, smoother and friendlier experience! Highly recommend!

**BUYER BEWARE** I purchased a 2012 Chevy pickup 2 months ago. I had the truck for 1 week. The truck had numerous issues, including bad sway bars, which means there's no way it legally passed inspection before they sold it. They willingly accepted the truck back and gave me back my down payment. 2 MONTHS LATER THE FINANCE COMPANY IS STILL HARRASSING ME FOR PAYMENT ON A TRUCK I DON'T HAVE! I'm contacting an attorney today, as I should've done 2 months ago. Regardless of how much you spent on repairs, the truck was sold as having passed a state inspection. ... Read More

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Google - Sep 24, 2026

**BUYER BEWARE** I purchased a 2012 Chevy pickup 2 months ago. I had the truck for 1 week. The truck had numerous issues, including bad sway bars, which means there's no way it legally passed inspection before they sold it. They willingly accepted the truck back and gave me back my down payment. 2 MONTHS LATER THE FINANCE COMPANY IS STILL HARRASSING ME FOR PAYMENT ON A TRUCK I DON'T HAVE! I'm contacting an attorney today, as I should've done 2 months ago. Regardless of how much you spent on repairs, the truck was sold as having passed a state inspection. There were issues with the truck that cause all vehicles to not pass the state inspection, therefore you lied. No accusations, only facts. As far as the finance company is concerned, it's not just harassing phone calls. This truck is still bringing my credit down because it's on my credit as if the loan is active. I haven't been able to purchase another vehicle because of this still being on there, looking like I bought it and haven't made any payments.

Donye is not only knowledgeable about the product, but also so very nice to work with. He made the buying process smooth as butter and all while making us feel as though we were doing business with an old friend.

Such off pleasure to work with Jade Davis , I am driving down from St Louis to buy this beautiful Chevy Corvette, very good experience with Jade ! Thank you 😊

The service staff mechanics are all great.

I had the best experience at John Sinclair Nissan. Donye Taylor was the best salesman. He made every thing easy and was patient with us. He’s the BEST!! Go see him and get your next new ride. 10/10 Gooooo Donye 🎈

Everyone was very friendly. Donya is the best! He makes sure you are relaxed and have a great experience. Go see Donya!

Tim and his team were fantastic to work with! Every step of the way was full of communication and helpfulness. They made the buying process smooth and easy. I would recommend John Sinclair Nissan to anyone looking for their next car!! Thank you for helping us buy our daughter a new to her car.

The staff were amazing!

April and Donye were awesome to work with !! Patient and friendly.

Had the best car buying experience of our life with April Hudgens at John Sinclar at Cap Girardeau, MO. She was a professional from start to finish, no games, no gimmicks, just an honest, transparent car buying experience! We were able to close our deal and drive off with the car we wanted. We will always turn to April for any of our car needs from now on!!! It was so nice to meet the owner. Halina & Jan

Had a really good experience at Nissan John Sinclair! Donye, Ryan, and Emma were super nice and helpful. They made everything easy and stress-free. Definitely recommend them!

Possibly the best experience I have had with getting a vehicle. Sales & finance were kind, respectful, & did not conduct business in a pushy manner. Appears to be owned & operated "for the people." Happy to have done business here. Shout out to saleswoman April & service advisor Grace for doing a fantastic job. As well as Mr. Garrett helping seamlessly with getting a good rate, & our warranty set. Appreciate everyone's curiosity, & extra help from the service department!

My husband and I had a very nice experience with our sales advisor Jade Davis. Jade answered any questions we had about our potential purchase. She also went the extra mile to give us the deal we wanted. Thank you Jade and the John Sinclair team for your exceptional courteous service. Ben & Amy Stafford

I purchased my 2026 Nissan a week ago, I couldn't be more impressed with Amir! He took the time to answer all my questions, listen to what I was looking for, and the biggest one he didnt pressure me into something I didnt want! I have bought several cars over my years and I have never been more impressed with how great I was treated! What a wonderful person to work with, and very knowledgeable! I recommend this dealership 20 out of 10! 200% satisfied! Go see Amir for all ur needs in buying whatever fits ur needs!

The staff at John Sinclair Nissan were exceptional to work with. Amir and Ray went above and beyond, working with us to ensure our complete satisfaction with our purchase. Garrett did great on the paperwork end of things and we are very happy with the entire process. Thanks to all of you for all you did to make this a smooth transition!

I researched buying a Nissan before I arrived at the car dealership, and as usual I was hesitant to go because buying a car is a very stressful process. Then we arrived at the dealership and was immediately greeted by the sales associate Ashley G., then greeted by the sales manager's Ray and Marshall too, both were the friendliest people I have ever encountered when buying a car. I ended up choosing an entirely different car than anticipated because it was beautiful which was the Nissan Sentra in Ember. Ashley G. explained to us everything and eased us through ... Read More

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Google - Aug 29, 2026

I researched buying a Nissan before I arrived at the car dealership, and as usual I was hesitant to go because buying a car is a very stressful process. Then we arrived at the dealership and was immediately greeted by the sales associate Ashley G., then greeted by the sales manager's Ray and Marshall too, both were the friendliest people I have ever encountered when buying a car. I ended up choosing an entirely different car than anticipated because it was beautiful which was the Nissan Sentra in Ember. Ashley G. explained to us everything and eased us through the car buying process with a trade. We accepted the first offer on our trade because it was a great offer. I will definitely be back to buy another car from this dealership in the future just because the atmosphere was incredible. Thank you, Ashley, Marshall, Ryan, and Ray for being wonderful people to your customers. Thank you, Shaggetta Reece

Donye got the job done!!!

Jade and Ryan were both so helpful and kind!

It was pleasure doing business with Donye. He represented his self with class & was very respectful. Donye paid attention to what we were looking for and nailed it. He was patient with us and not over demanding. I would also like to give a shout out to Garrett as well. Thanks you two for working with me.

We had a good experience except that it took longer than it should and the fact that we were told that the car would come with all weather mats and it didn't, causing us to purchace them.

We had a fantastic experience at Nissan this morning! Ava Walley and her team were able to work with us and make everything so affordable and saved our life with that! Thank you!

April is wonderful to work with. She knows everything about the vehicles. She made us feel like we were the only customers there. All the staff were very friendly, cheerful and helpful.

Donye Taylor was GREAT! The best salesman ive ever met. Hands down 🙌

Emily was great to deal with she made the process quick, easy and hassle free!

We’ve been a customer since 2017. They are family!

The staff is very friendly and very helpful! I recommend this dealership.

If you’re searching for the best place to purchase a vehicle from look no further! This is the place! Donye went the extra mile for us! Him and his coworkers made it a wonderful experience ! Thank you guys!!

The employees at John Sinclair Nissan are exceptional! We received friendly service and worked with staff with whom we were able to trust! Donye Taylor and Ray Council worked diligently to ensure that our needs were met and we walked away satisfied! We could not have asked for better service! Thank you!

Don’ye is hands -down the most professional and knowledgeable salesman to work with in this community. He listened to what we were looking for in a new vehicle, gave us his attention and time through the whole process. We left with not just one new vehicle, but two!

Emilee went above and beyond! I have never did business with anyone any better! Use her and not be disappointed! A+

We love our new Pathfinder! Donye is very knowledgeable about the brand!

Donye did a wonderful job helping us find the right vehicle. He was willing to help and found the process to be easy with him. Donye was very honest and personable. Marshall was super kind and made the financing enjoyable! I would recommend here to anyone looking for a new vehicle!

The service is very good, and the people are really friendly, Miss Walley was very helpful I suggest going to John Sinclair Nissan for your service on your vehicle.

Donye Taylor is very knowledgeable about the cars on the Nissan lot!! He was a pleasure to work with!!

The sales experience was honest and easy, I do think our Nissan certified check over was no more than an oil change, wash and vacuum. The low tire light was on and the a/c wasn’t cooling correctly, both of them should have been found and fixed during a certification check but instead I had to take it to another shop for repairs at my expense

We had a great experience working with Dony'e at the Nissan dealership! From the moment we walked in, he was friendly, welcoming, and incredibly knowledgeable. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process. What really stood out was that he never made us feel pressured or rushed into making a decision. His honest, no-pressure approach made buying a vehicle much less stressful and much more enjoyable. If you're looking for someone who genuinely wants to help you find the right vehicle without the ... Read More

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Google - Jul 16, 2026

We had a great experience working with Dony'e at the Nissan dealership! From the moment we walked in, he was friendly, welcoming, and incredibly knowledgeable. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process. What really stood out was that he never made us feel pressured or rushed into making a decision. His honest, no-pressure approach made buying a vehicle much less stressful and much more enjoyable. If you're looking for someone who genuinely wants to help you find the right vehicle without the typical sales tactics, I highly recommend asking for Don'ye. Thank you for making our experience such a positive one!

Sales/finance were 5 star. Having the tires over inflated by 13/14 lbs and glue remnants from the dealer sticker where the vehicle was transferred from was disappointing.

Did a good and got me in and out thanks. Richard

Appointments were running behind. I had an 11:00 for an oil change and didn’t leave the dealership until 12:45. Other than that everything was good.

Hanah is the best. Keep her happy

Had a wonderful experience! Donye was amazing and everyone treated us with care! Definitely have us as loyal customers!

Working with Emilee to sell an extra vehicle I had was easy and straight to the point. She was very respectful during our conversations. Nissan negotiates competitive offers when selling a vehicle. It was a joy doing buisness with her and Nissan.

They didn't bring my car back like they were supposed to and I had been up working all night. My appointment was supposed to be at 7:30 and I didn't get my car back until 2 after just an oil change and tire rotation. Also, I didn't receive my free car wash.

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle ... Read More

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Google - Jun 5, 2026

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle to John Sinclair Nissan’s service department multiple times for this problem. During the first visit, their recommendation was simply to continue driving the vehicle and keep refilling the coolant as needed. Anyone with basic automotive knowledge knows that a vehicle rapidly losing coolant has a serious underlying problem that should be diagnosed and repaired—not ignored. On a subsequent visit, we were told that nothing was wrong with the vehicle and it was returned to us with the coolant topped off. When we brought the vehicle back yet again, we were informed that it would require an engine tear-down for diagnosis. The dealership was reluctant to take the vehicle because of the work involved and advised that it would be approximately one month before they could even begin. Despite our extended warranty coverage, we were not provided a loaner vehicle, forcing us to arrange and pay for alternative transportation ourselves. What followed was even more unacceptable. It took nearly THREE MONTHS before the dealership actually performed the engine tear-down. Once completed, we were informed that the vehicle requires a new engine. At that point, we expected the extended warranty we purchased through this dealership to cover the repair. Instead, we were told that the warranty had been voided, but nobody at John Sinclair Nissan could explain why. When my wife contacted the warranty company directly, she was informed that Nissan had voided the warranty. To be clear: this vehicle has approximately 90,000 miles, meaning it is still well within the 100,000-mile warranty coverage we purchased. Throughout this entire process, nobody at the dealership seemed to know what was happening. Phone calls went unanswered or resulted in vague explanations. We repeatedly asked for updates and received little to no useful information. No one appeared willing or able to take ownership of the situation. Based on our experience, one of the following must be true: 1. The dealership is grossly incompetent. 2. The extended warranties being sold are not worth the paper they are printed on. 3. Customer service and accountability are simply not priorities at this dealership. As of today, we are still waiting for answers regarding why the warranty was voided and what John Sinclair Nissan intends to do to resolve this situation. John Sinclair Nissan: Make this right.

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle ... Read More

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DealerRater - Jun 5, 2026

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle to John Sinclair Nissan's service department multiple times for this problem. During the first visit, their recommendation was simply to continue driving the vehicle and keep refilling the coolant as needed. Anyone with basic automotive knowledge knows that a vehicle rapidly losing coolant has a serious underlying problem that should be diagnosed and repaired—not ignored. On a subsequent visit, we were told that nothing was wrong with the vehicle and it was returned to us with the coolant topped off. When we brought the vehicle back yet again, we were informed that it would require an engine tear-down for diagnosis. The dealership was reluctant to take the vehicle because of the work involved and advised that it would be approximately one month before they could even begin. Despite our extended warranty coverage, we were not provided a loaner vehicle, forcing us to arrange and pay for alternative transportation ourselves. What followed was even more unacceptable. It took nearly THREE MONTHS before the dealership actually performed the engine tear-down. Once completed, we were informed that the vehicle requires a new engine. At that point, we expected the extended warranty we purchased through this dealership to cover the repair. Instead, we were told that the warranty had been voided, but nobody at John Sinclair Nissan could explain why. When my wife contacted the warranty company directly, she was informed that Nissan had voided the warranty. To be clear: this vehicle has approximately 90,000 miles, meaning it is still well within the 100,000-mile warranty coverage we purchased. Throughout this entire process, nobody at the dealership seemed to know what was happening. Phone calls went unanswered or resulted in vague explanations. We repeatedly asked for updates and received little to no useful information. No one appeared willing or able to take ownership of the situation. Based on our experience, one of the following must be true: The dealership is grossly incompetent. The extended warranties being sold are not worth the paper they are printed on. Customer service and accountability are simply not priorities at this dealership. As of today, we are still waiting for answers regarding why the warranty was voided and what John Sinclair Nissan intends to do to resolve this situation. John Sinclair Nissan: Make this right.

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First off, let me say that we have been extremely loyal customers of this dealership for well over 5 years. During that time, we have purchased vehicles here, serviced vehicles here faithfully, and paid every bill in full without complaints or issues. We trusted this dealership with our Nissan Murano and consistently brought it here for routine maintenance and repairs. Unfortunately, something has clearly changed with the management and service department recently — especially in the way customers are treated. Over the past several weeks, our Murano began experiencing issues due to higher mileage, which we completely understand can happen. However, what ... Read More

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Google - May 28, 2026

First off, let me say that we have been extremely loyal customers of this dealership for well over 5 years. During that time, we have purchased vehicles here, serviced vehicles here faithfully, and paid every bill in full without complaints or issues. We trusted this dealership with our Nissan Murano and consistently brought it here for routine maintenance and repairs. Unfortunately, something has clearly changed with the management and service department recently — especially in the way customers are treated. Over the past several weeks, our Murano began experiencing issues due to higher mileage, which we completely understand can happen. However, what is unacceptable is the repeated misdiagnosis, incompetence, and complete lack of accountability we experienced from this dealership. Our vehicle was brought in THREE separate times for the SAME ongoing issue involving loss of power during acceleration and eventually complete battery failure. • The first time, we were told the issue was transmission fluid needing to be flushed.• The second time, after additional diagnostics, we were told the problem was simply a bad battery.• Then TWO WEEKS later, after the exact same issues continued, suddenly we were told the REAL problem was the alternator — with a quote of nearly $2,000 for repair. After already wasting our time, money, and trust through multiple failed diagnoses, we decided to get other quotes. Thankfully we did, because we ended up taking the vehicle to Roy’s Tire and Auto and saved OVER $1,200 compared to Nissan’s outrageous quote. Even the mechanics there laughed at how absurd the dealership pricing was. But honestly, the worst part was not the pricing or even the incompetence. It was the way we were treated after years of loyalty. Because the vehicle became undriveable, we had to pay to have it towed from Cape Girardeau to Jackson — another unexpected expense. Then, once Emma and the service department realized we were not going to pay their inflated $2,000 repair bill, they decided to hit us with ANOTHER diagnostic fee for their “third attempt” at diagnosing a problem they had already failed to identify multiple times. What made this even worse was that Emma literally refused to release our vehicle to the towing company until the diagnostic fee was paid. Our car was essentially being held hostage over a charge that never should have existed in the first place considering the repeated misdiagnoses and the thousands of dollars we have spent servicing TWO Nissan vehicles there over the years. Then, after all of this, Emma began “negotiating” the fee with my wife and eventually lowered it from nearly $200 to $100 — proving the charge itself was completely arbitrary to begin with. Seriously, we would have spent that back in one or two normal service visits. Instead of valuing long-time loyal customers, they chose to squeeze every last dollar possible out of us on the way out the door. That is terrible customer service. No accountability. No loyalty. No ownership of mistakes. Just excuses, inflated pricing, and nickel-and-diming faithful customers. Needless to say, we are completely done with this dealership and honestly done with Nissan altogether after this experience. Customer service has become terrible, communication is poor, and trust is nonexistent. I would sooner recommend buying a vehicle overseas and having it serviced there than ever stepping foot in this dealership again.

Bought a vehicle end of January, was told by Ray the sales manager that I had a bumper to bumper warranty on the vehicle for 6 months, he said that the vehicle has been through their shop, and everything was checked. I had an issue come up and called them, they got me in to check it, then proceeded to tell me that it needed to be taken to a Jeep dealership to get fixed. I took the Jeep to the dealership that John Sinclair himself suggested and dropped it off so they could look at it. Few days later, I ... Read More

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Google - Apr 16, 2026

Bought a vehicle end of January, was told by Ray the sales manager that I had a bumper to bumper warranty on the vehicle for 6 months, he said that the vehicle has been through their shop, and everything was checked. I had an issue come up and called them, they got me in to check it, then proceeded to tell me that it needed to be taken to a Jeep dealership to get fixed. I took the Jeep to the dealership that John Sinclair himself suggested and dropped it off so they could look at it. Few days later, I received a call from John Sinclair Nissan, and was told would cost $515.94 to repair my vehicle. I asked about my warranty, and was told that the warranty doesn't cover the issues. My vehicle needed the repairs so I agreed that I would pay the $515.94 to repair the issues. Week later I received a call from John Sinclair Nissan and was told my vehicle was done, I asked the amount after the repairs and was told again that it was $515.94. I went to pick up my vehicle at the Jeep dealership, and was told my bill was $1334.11 for the repairs. I responded with that's not the amount I was told. The service gentleman at the Jeep dealership called John Sinclair Nissan and asked what price I was told, they responded with $515.94. Apparently I was given the wrong amount, the paperwork sent to John Sinclair Nissan had a total for each repair done, and how they had to go about to do the repairs, which included my front end alignment, a bushing in my shifter and the blend door. I paid the full amount at the Jeep dealership, then went back to John Sinclair Nissan to find out exactly what was going on. I spoke with a gentleman at John Sinclair Nissan, and he told me that he would get this to the appropriate person and I will get a call regarding the issue. The next day I received a phone call, and was told that the warranty didn't cover what was repaired, I explained to them that I was told I had a full warranty when purchased, this went back and forth for a bit. Then I asked who authorized the amount of $1334.11, due to the fact that I authorized the amount of $515.94 because I had to get it repaired, but not the $1334.11 amount. Then was told that they had made a mistake with the amount I was told, but there's nothing they could do, but would check and give me a call back. A few hours later I still hadn't received a call, so I reached out, and spoke with Matt the GM, who was aware of the entire situation. He proceeded to explain that it wasn't covered under the warranty, which I was so aware of that due to the fact I was told several times that they do not offer a bumper to bumper warranty, I explained to Matt that Ray told me I had a full warranty on the vehicle I purchased, but my concern was the amount that I had to pay was different than the amount that I was told. Matt also said that a mistake was made, but it was the Jeep dealership's fault not theirs. He then proceeded to tell me that he would write me a check for $200, even though they made the mistakes on this situation. So with what, I was told what the original price I had to pay, and the amount I had to pay, was an $818.17 difference and Matt offered $200 for a mistake that was made from their employees, and for a vehicle that had the issues except for the blend door when they sold me the vehicle. I reached out several times, and was told there was nothing more the dealership could do! You have my info, be glad to get a call to see how we can resolve this issue. Thank you

Bought a 2024 Kia Carnival from here on 10-30-25 with 53,000 miles on it. Test drove it, loved it at first glance of course because it’s exactly what I wanted. Paid CASH for it & drove it home the same night. On the 4th day of having it tried to honk the horn BUT it didn’t work!! Called them back & told them & was told I could bring it in to be looked at the following week. I didn’t wait that long, took it to the KIA dealership instead. BOTH horns were fixed under warranty. So tell ... Read More

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Google - Mar 10, 2026

Bought a 2024 Kia Carnival from here on 10-30-25 with 53,000 miles on it. Test drove it, loved it at first glance of course because it’s exactly what I wanted. Paid CASH for it & drove it home the same night. On the 4th day of having it tried to honk the horn BUT it didn’t work!! Called them back & told them & was told I could bring it in to be looked at the following week. I didn’t wait that long, took it to the KIA dealership instead. BOTH horns were fixed under warranty. So tell me HOW DID IT PASS INSPECTION from the dealership with NO WORKING HORN??? Then in February 2026, almost having it for 4 months carried it to have the oil changed. Was told & showed pictures of where it’s got an OIL LEAK, RIGHT FRONT WHEEL LINER is missing, ENGINE UNDERSHEILD missing & LOWER FRONT AIR DAM missing also!!!!! Made an appointment for February 28th at 9am…. I live an hour away, was told they didn’t have any rentals so, I went shopping for a bit while it was being fixed, or so I thought! After 4 hours & 23 minutes I went back to dealership & was told that I needed to take it to KIA since it was still under warranty there. NOBODY CALLED ME, NOBODY TEXTED ME telling me to come get my vehicle. Emma said she was sorry that she should’ve already called me but failed to. So by that time the KIA dealership was already closed so, I’d have to miss work AGAIN to bring it to KIA instead of being able to do it that day if someone had called me like they were supposed to!!!! So NO I WOULDN’T RECOMMEND using this business to anyone EVER!! Worst service in my life. They clearly sold me a $33,000 van with all these issues & missing pieces, & it’s very disturbing knowing that no one bothered to tell me about any of these things.

Would give a zero if I could.

I purchased a used vehicle from here. The day I purchased I called them to let them know the radio was not working. I spoke with a service person and the sales person both assured me they would take care of it. A few weeks later they got a part to fix except it did the same thing. They involved the service manager and told them they had to look at all the options and would get back to me. Now, 3 months later, I get a call saying they will not fix it. I will have to pay out of ... Read More

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Google - Jan 2, 2026

I purchased a used vehicle from here. The day I purchased I called them to let them know the radio was not working. I spoke with a service person and the sales person both assured me they would take care of it. A few weeks later they got a part to fix except it did the same thing. They involved the service manager and told them they had to look at all the options and would get back to me. Now, 3 months later, I get a call saying they will not fix it. I will have to pay out of pocket. Very disappointing. I have now had a vehicle without a working radio for 3 months and after being assured it would get fixed. They have decided they can’t put anymore money into the vehicle. I will not be doing any business here and will tell others to do the same. Yes, I would be willing to talk to management to resolve this issue.

I have purchased numerous cars from the Sinclair family over my long life. After the way I was treated on trying to make this purchase from John Sinclair Nissan, I will never buy another car from the Sinclair Family. Fords, GMC’s, Lincoln’s , etc I have purchased. While trying to make a purchase on a Nissan and they sold it out from underneath me, A young man, very inexperienced, I think he called himself, Ray the general manager, and I talked, and I let him make note of my frustration but yet he didn’t do a thing about ... Read More

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Google - Sep 29, 2025

I have purchased numerous cars from the Sinclair family over my long life. After the way I was treated on trying to make this purchase from John Sinclair Nissan, I will never buy another car from the Sinclair Family. Fords, GMC’s, Lincoln’s , etc I have purchased. While trying to make a purchase on a Nissan and they sold it out from underneath me, A young man, very inexperienced, I think he called himself, Ray the general manager, and I talked, and I let him make note of my frustration but yet he didn’t do a thing about it & could not have cared less. Out of frustration I asked him to have John Sinclair call me and I never heard back from anyone. So either Mr. Sinclair decided that it wasn’t important enough to be followed up with his attention or the young man did not relay the message anyway. I don’t choose to give any more information at this time, you can find out from them. Anything I would tell you would only help them get better and that’s the last thing I want to do for them now. Extremely disappointed! Owen Pursley

Just purchased our 4th car through this dealership. Will not purchase a car anywhere else.

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Went for a rattle in my dash. Had the same problem last year and the mechanic found a loose bolt inside the dash. Same problem again. I wanted to get this fixed before my warranty expired. Different mechanic this time. He took it for a test drive, had to be on a smooth road, and said he couldn't hear a rattle. There was no record in their computer system that I was even there last year. Bottom line, I STILL HAVE THE ANNOYING RATTLE!!!! The service manager called me the same day I wrote this review in late December, 2024, ... Read More

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Google - Jan 2, 2025

Went for a rattle in my dash. Had the same problem last year and the mechanic found a loose bolt inside the dash. Same problem again. I wanted to get this fixed before my warranty expired. Different mechanic this time. He took it for a test drive, had to be on a smooth road, and said he couldn't hear a rattle. There was no record in their computer system that I was even there last year. Bottom line, I STILL HAVE THE ANNOYING RATTLE!!!! The service manager called me the same day I wrote this review in late December, 2024, and said he would make it right and said he would call me around January 20th, 2025. Today is April 22, 2025, still have my rattle and no phone call.

When my back glass shattered for no reason Nissan wouldn't cover it. The car was less than a year old with only 11k miles. The owner told me it was an insurance issue even though there was no impact. When Nissan had it repaired they broke the lock and wouldn't cover that either. Their general manager tried to bully and intimidate me in front of my daughter. I've never been treated so poorly. I traded my Nissan just because of this dealership. I couldn't care less what they say. What a terrible company.

They're just like every other dealership. They will lie directly to your face and smile while doing it. I was told I could get a vehicle with $500 down. We made the trip just to be told that we would need at least $8000 down. I'll admit my credit is bad, but from what I was told, my credit showed nothing, so $500 down would work. Don't let them fool you. They claim to really want to help get you in a vehicle, but the reality is, it's just another greedy dealership after your money. We were treated nicely ... Read More

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Google - Oct 12, 2024

They're just like every other dealership. They will lie directly to your face and smile while doing it. I was told I could get a vehicle with $500 down. We made the trip just to be told that we would need at least $8000 down. I'll admit my credit is bad, but from what I was told, my credit showed nothing, so $500 down would work. Don't let them fool you. They claim to really want to help get you in a vehicle, but the reality is, it's just another greedy dealership after your money. We were treated nicely until our credit was run, then we were trash.

Worst customer service I’ve ever experienced. I’m pretty sure everyone in there hated there jobs. I love my Nissan but I definitely will never be back to the Nissan dealership in Cape. Emma was the lady that helped me 🙁 10/10 don’t recommend!

Ashley went above and beyond to find me the vehicle that I wanted. She and the staff at John Sinclair were very pleasant and hospitable. Extremely satisfied with the service. ***This is about the service with fixing my seat, then the dashboard, and it still isn't fixed. VERY DISAPPOINTED that this has NOT been resolved. I have brought my NEW vehicle in not several but multiple times to have this fixed. I'm paying on a vehicle that has had issues since day one!!!!***

My daughter came from Southern Illinois to buy a car there. They sold her “GAP insurance coverage” on her financed car. - She didn’t read the contract, it states in bold print the contract is void in IL

It is just getting too expensive for an oil change. Will have to look elsewhere for a more affordable option

Friendly staff. Mechanics couldn't diagnose an imbalanced wheel

The service department has went down tremendously! I no longer get a multi-point inspect sheet anymore to let me know what’s going on with my vehicle. I found out last week that my rotors were warped, how long has that been, the service guy was unable to tell me that. I always go to John Sinclair to service my Nissan since I got it in 2018. With the oil change service you all no longer offer to fill other fluids such as windshield wiper fluid? I had to purchase my own fluid in-between services. I have slowly become less happy ... Read More

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Google - Apr 3, 2024

The service department has went down tremendously! I no longer get a multi-point inspect sheet anymore to let me know what’s going on with my vehicle. I found out last week that my rotors were warped, how long has that been, the service guy was unable to tell me that. I always go to John Sinclair to service my Nissan since I got it in 2018. With the oil change service you all no longer offer to fill other fluids such as windshield wiper fluid? I had to purchase my own fluid in-between services. I have slowly become less happy with my experiences with John Sinclair!

Appointment for oil change was at 830 but they didn’t even get started on it til 930. Then the staff kept pushing all of the extra stuff. Filters and fuel system service and transmission service. I just want an oil change. Nothing else. They were told not to wash my car because they use a brush and scratched the paint during a previous oil change. The lady up front went to tell them again not to wash it after my wife seen that they were going too. Then after that my wife seen that they were accelerating hard and slamming on ... Read More

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Google - Mar 27, 2024

Appointment for oil change was at 830 but they didn’t even get started on it til 930. Then the staff kept pushing all of the extra stuff. Filters and fuel system service and transmission service. I just want an oil change. Nothing else. They were told not to wash my car because they use a brush and scratched the paint during a previous oil change. The lady up front went to tell them again not to wash it after my wife seen that they were going too. Then after that my wife seen that they were accelerating hard and slamming on the brakes pulling it back outside. Very unprofessional. Worst experience I’ve ever had there. I used to like this place but it has went down hill

08/09/2024 *Update I brought my car 2022 Altima in 3 TIMES to have my brakes. Looked at all 3 times during my service appointments they told me that my brake pads were fine the brakes were good. I kept hearing metal on metal grinding. I was terrified to drive this car. So I took it somewhere to figure out what was wrong. I had to replace both rotors Now my car is safe again. Do not let them tell you that your pads are good. Make them a look at the rotors and take the tire off and brake pads off. Otherwise you could ... Read More

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Google - Mar 12, 2024

08/09/2024 *Update I brought my car 2022 Altima in 3 TIMES to have my brakes. Looked at all 3 times during my service appointments they told me that my brake pads were fine the brakes were good. I kept hearing metal on metal grinding. I was terrified to drive this car. So I took it somewhere to figure out what was wrong. I had to replace both rotors Now my car is safe again. Do not let them tell you that your pads are good. Make them a look at the rotors and take the tire off and brake pads off. Otherwise you could end up like me potentially in danger. Prior - I came in today for my routine oil change and Dan the service manger was super helpful in explaining what my car needed. He sat down with me and explained it to me so that I could understand what ongoing routine maintenance I will need for my new car. It's nice to have somebody who takes the time to explain it to you, so that you know what you need next time. I will definitely be returning in the future for my ongoing vehicle needs. Thank you.

The only reason why this business got two stars instead of one is because of the one guy in there that was always willing to put air in my tires. For reference: My car is a 2019 Honda Civic with about 66K miles on it. I bought it in March of 2023. I was sold a car that they knew wasn’t up to any par, and I claim half responsibility for not doing better research. However, when it came to 8/18/2023, I had something happen with the air in my tire. I took it to Nissan and they told me it was ... Read More

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Google - Mar 9, 2024

The only reason why this business got two stars instead of one is because of the one guy in there that was always willing to put air in my tires. For reference: My car is a 2019 Honda Civic with about 66K miles on it. I bought it in March of 2023. I was sold a car that they knew wasn’t up to any par, and I claim half responsibility for not doing better research. However, when it came to 8/18/2023, I had something happen with the air in my tire. I took it to Nissan and they told me it was a broken tire valve. No problem. I paid for it and they fixed the tire valve. My tire pressure light was still on. And I got the run around from the company. “You just have to drive it for a bit.”, “You have to set up an appointment with our master technician.”, “You actually don’t have this part.”, “We’ll have a new diagnostic tool that comes in a week and we’ll give you a call.” And they never called. And my tire pressure light stayed on. Every service I got, every time I came in to get air, nothing ever got fixed. Then my car stops working. I can’t get it to shift out of gears, can’t get it to turn on and stay on to run. I get it towed to Nissan and they were called prior so they would know my car was coming. They claimed they had no idea it was going to be dropped off. They had my car for weeks after that. “Running tests.” No calls, no updates. Not until we called. Not until we showed up. Now it’s the same excuses. “Our diagnostic tool doesn’t work on this car.”, “The other diagnostic tool will tell us and we’ll try that tomorrow and call.” And then they didn’t. Then, we call and they tell us there’s nothing they can do and to send it elsewhere. No further help from them. We had to make them get the car over to the other dealership for them to fix. And what do you know? Cape Girardeau Honda knew exactly how to fix a car they never sold to me in the first place. From August 2023-March 4, 2024, I had problems with my car that John Sinclair Nissan seemingly ignored. And then John Sinclair Nissan has the audacity to tell me it was a pleasure to service my vehicle. Upon talking to others, I’ve found at least 10+ people who tell me that they wouldn’t recommend John Sinclair Nissan for ANYTHING. And now, unfortunately for them, I agree. I don’t recommend buying your car from this establishment, servicing your car at this establishment (save for the man who filled my tires), or even wasting time calling this establishment with a question.

Service was awful, my car didn’t get fixed. I had to take my car to a different dealership. My car had a factory recall and John Sinclair completely ignored it.

I was not happy that I had made an appointment for 10 am and then it took 2 hours for my car to be finished.

We drove over 2 hours to look at a pickup there. Got there and test drove it and it was shaking. They said they would get it to a ford dealer to have it looked at but it was probably just needing an alignment. (They had the truck for 2 months already so I'm not sure why it wasn't fixed yet) We also talked about meeting at a dealer halfway if we wanted it so we wouldn't have to drive 2 hours again to sign papers, they said they could do that. Salesman called back and said it was just ... Read More

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Google - Nov 24, 2023

We drove over 2 hours to look at a pickup there. Got there and test drove it and it was shaking. They said they would get it to a ford dealer to have it looked at but it was probably just needing an alignment. (They had the truck for 2 months already so I'm not sure why it wasn't fixed yet) We also talked about meeting at a dealer halfway if we wanted it so we wouldn't have to drive 2 hours again to sign papers, they said they could do that. Salesman called back and said it was just out of alignment and we set up a day to meet at 4:30 at a stl dealership. We arrive at the Sinclair ford dealership at 4:30, truck isn't there, no one has heard anything about it. Call & text the salesman and nothing. 30 minutes later he calls back and says we were supposed to meet at the Buick dealership, which my husband forgot. Get there and the truck isn't there, No one at the dealership has seen it, and it's like 5:50 at this point. We leave and go to dinner, he calls ray and he says he has no idea where the truck is. He calls back and says it's in st Charles stuck in traffic. We say we'll pass. Very unprofessional, no communication skills whatsoever. We wasted 3.5 hours that evening waiting to buy a truck that we had an appointment for. The salesman then wants to text and gaslight us saying they only made one small mistake, after we already told him we were not interested anymore.

After two years of good experience since buying my vehicle here, I have seen what happens when you actually have a problem !! For two weeks now I have been chasing around being promised calls from service managers which never happen. Really disappointed with the lack of responsiveness and will not be using this place again. I guess you see the true colors when everything is not smooth !!!

Update: The attempt to get it fixed was apparently a post card offering to refund the service IF we trade in the vehicle in the next 3 months or 3000 miles. And well that isn’t a fix when you misdiagnose the problem and charge us to fix something that wasn’t a problem! The fix would be a sincere apology and atleast partial refund since you “fixed” something that wasn’t wrong and we are now having to pay someone else to fix what the initial problem was. They misdiagnosed the problem with our vehicle. About a week after we paid ... Read More

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Google - Aug 28, 2023

Update: The attempt to get it fixed was apparently a post card offering to refund the service IF we trade in the vehicle in the next 3 months or 3000 miles. And well that isn’t a fix when you misdiagnose the problem and charge us to fix something that wasn’t a problem! The fix would be a sincere apology and atleast partial refund since you “fixed” something that wasn’t wrong and we are now having to pay someone else to fix what the initial problem was. They misdiagnosed the problem with our vehicle. About a week after we paid them and picked up our vehicle, we were having the same problem and subsequently found out the actual problem and they refuse to make it right, denying they made a mistake. And we have been without a vehicle for a week for them to “fix” something that wasn’t even wrong and now another week for them to correctly diagnose it.

I purchased my car over the summer, the salesman was awesome. The same day I left the lot I realized there wasn’t a spare tire in my truck and contacted salesman to let him know, he told me it was being ordered. I had my car not even a week when I started not wanting to accelerate. It didn’t happen all of the time, but was happening more times than not most days. I called the car lot, trying to get my car in to be looked at. The woman I spoke to on the phone kept telling ... Read More

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Google - Aug 28, 2023

I purchased my car over the summer, the salesman was awesome. The same day I left the lot I realized there wasn’t a spare tire in my truck and contacted salesman to let him know, he told me it was being ordered. I had my car not even a week when I started not wanting to accelerate. It didn’t happen all of the time, but was happening more times than not most days. I called the car lot, trying to get my car in to be looked at. The woman I spoke to on the phone kept telling me it would be the following week that I could get in. It was hot outside, way too hot for my car to not be working while 2 small children were inside. I hated to tell them I would call BBB, but I had no other choice, I was paying TOO MUCH for a vehicle not to work. I also brought up the spare tire that I was told that was ordered. They got my vehicle in the following day. I got a phone call from a man saying it was possibly my mass air flow intake sensor. He told me my warranty would cover it, but it had to be cleaned first to know forsure if that was the issue. The warranty would not cover it and wanted me to pay out of pocket. I then got a phone call that afternoon that is was the mass airflow intake and my warranty took care of it. I picked my car up that evening, I parked it long enough to get myself ready for work. My car refused to accelerate again. It did it 3 times on my 10 minute ride to work. The dealership was closed so I called back the next day, and dropped my car back off to them only to call and tell me the battery was internally shorted and I would need to purchase a new battery. Of course I had to come out of pocket. A day or 2 later I was told my spare tire was up there. I picked it up from services only for the tire they “ordered me” to be covered in mud and absolutely filthy. I carried the spare that I waited on for 6 weeks out to my car and the mud ended up staining my shirt. I chose to go through Nissan because it seemed like a pretty good reputable company, and I had heard many pleasant things about them. After my experience I don’t personally would not recommend them, and have zero intentions of going through them again.

I had an appointment 01/16/2025. The reason for this visit was because my skid plate was hanging. I knew it was making a noise like something was dragging on the ground. The temperatures at that time was in the low teens. I had a lot of work done which included my drive belt and my oil changed. I have not ran over anything in the vehicle and I do not drive this vehicle during bad weather. I do not know how my skid plate came unfastened. I do not think it was fastened good at my visit previous to this visit. ... Read More

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Google - Aug 9, 2023

I had an appointment 01/16/2025. The reason for this visit was because my skid plate was hanging. I knew it was making a noise like something was dragging on the ground. The temperatures at that time was in the low teens. I had a lot of work done which included my drive belt and my oil changed. I have not ran over anything in the vehicle and I do not drive this vehicle during bad weather. I do not know how my skid plate came unfastened. I do not think it was fastened good at my visit previous to this visit. The advisor came with a quote for a new one he also said it look like someone took a knife and cut it. I only get it serviced at this dealership and I did not get under my vehicle and cut it myself. Why should I have to pay for a new one! I am not responsible for it coming down! I try to be a good patron but it so hard to give good stars whenever you are constantly getting messed over! Do not send me a letter saying you want my vehicle and give me a refund from my visit save the postage! I just my vehicle treated right!

The reason I gave them 3 stars is because I asked for them to check my brakes and change my oil after I told them not to do the brake job they didn't even change the oil they washed my car and gave it back to me 🤷🏼‍♀️🤦🏼‍♀️but she was friendly.

I had to have my car towed into Nissan and I had to keep calling to find out what was going on with my car and each day I called no one would tell me anything about my car the worst customer service I have ever seen, one of those days I called they even asked if I dropped it off and let the key. I had to tell them no the tow truck driver gave them to you yesterday. They did fix it and it was covered by warranty but did not find out till they called me to ... Read More

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Google - May 1, 2023

I had to have my car towed into Nissan and I had to keep calling to find out what was going on with my car and each day I called no one would tell me anything about my car the worst customer service I have ever seen, one of those days I called they even asked if I dropped it off and let the key. I had to tell them no the tow truck driver gave them to you yesterday. They did fix it and it was covered by warranty but did not find out till they called me to pick it up, and I called several times a day for almost a week with nothing. Horrible experience

Let’s just say what I was being told versus what I was signing with two different things.

Their social media shows they don’t want to do business with Republicans.

Service department stinks. I used to brag on them but those days are past.

When I purchased my vehicle, I was provided with free maintenance (oil changes/tire rotations) for 3 years. I called the day ahead of my appointment to make sure that this was known by the service department and was told they would look this up beforehand. Once I arrived for my appointment, I mentioned it again. I was told they would have to look it up. Then, they continued to try to up-sale me on other services. When I stated I only wanted the services that were covered with my free maintenance package, I was told, again, they would have to ... Read More

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Google - Sep 28, 2022

When I purchased my vehicle, I was provided with free maintenance (oil changes/tire rotations) for 3 years. I called the day ahead of my appointment to make sure that this was known by the service department and was told they would look this up beforehand. Once I arrived for my appointment, I mentioned it again. I was told they would have to look it up. Then, they continued to try to up-sale me on other services. When I stated I only wanted the services that were covered with my free maintenance package, I was told, again, they would have to look up my information to see what was covered. Finally, this information was looked up and my oil was changed and my tires were rotated. When they were finished with servicing my vehicle, I was informed I owed around $130. Again, I explained, these services were supposed to be free. So, the girl I was speaking to removed the price of the oil change and tried to charge me for just the tire rotation. And AGAIN I explained this was also supposed to be covered. She removed the charge for this service as well, then directed me to pick up my car in the front of the building. My vehicle was nowhere to be found. I walked back inside and was told it was actually in the back of the building. The entire experience was ridiculous. I have used another dealership to get my vehicle maintenanced and had no issues whatsoever. So, I was very disappointed and surprised that this dealership had such a difficult time providing the most basic level of service. The one star I gave is because the facility and waiting area was nice and clean. That’s the nicest thing I can say about my experience there. I would like to note that I was talking to the same to people throughout my entire experience also. So, it definitely wasn’t a matter of miscommunication or someone failing to share something with another worker. It appeared to just be incompetence.

I wanted to see a truck looked at on lot for 15min. Couldn't get a price. Called the number listed was on hold 10min waiting for salesman no reply. Called back still no one available. 20 min later sales mgr called me back gave her personal cell to call. I called back no answer. Left a message no reply. This is not how you win new customers. They must have enough business they don't need mine

I have a used pathfinder. Like most dealers, too EXPENSIVE!! $170 to program a key fob. Say it took a whole 2 minutes…that’s $5100/hr. Reasonable?? Mostly labor, as I provided the new fob myself. My estimate to replace a courtesy (dome) light was $1200. Nissan bulbs are apparently filled with approximately 240 gallons of gas. Lol Headliner has to be removed to repair so mostly labor. Really?? Who designed that? It’s a shame you can’t afford to take your vehicle back to the dealership. Not much effort to build brand loyalty. Oh well. Expected in today’s world. The customer ... Read More

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Google - Jul 23, 2022

I have a used pathfinder. Like most dealers, too EXPENSIVE!! $170 to program a key fob. Say it took a whole 2 minutes…that’s $5100/hr. Reasonable?? Mostly labor, as I provided the new fob myself. My estimate to replace a courtesy (dome) light was $1200. Nissan bulbs are apparently filled with approximately 240 gallons of gas. Lol Headliner has to be removed to repair so mostly labor. Really?? Who designed that? It’s a shame you can’t afford to take your vehicle back to the dealership. Not much effort to build brand loyalty. Oh well. Expected in today’s world. The customer is only worth what you can get them to pay. I had the remote programmed, as I had no choice. Declined the dome light repair. Thank goodness I had an aftermarket warranty that covered their $75 oil change! ($39.99 across the street) They did accept my check; of course the credit card machine wasn’t working at the time. Bet they don’t pay $5100/hr to get it repaired or replaced. Unless they do it themselves. Some great people there, but working under some pretty ruthless dealership guidelines. Not their fault.

They did help us in a pinch, but messed up our plates we told them we couldn't keep them because we were going from car to truck they said they checked it out and we could, they were wrong and when I called I got another story so still trying to get the right plates a month later

Came in to see what check engine light was. I could go to autozone which is free but figured since I bought the car from the dealership and had extra warranty that a check would be covered. Would like to have known up front that it was $92. Was told what the check engine light was for and then I felt Cindy tried to strong-arm me into spending $1049 to get it fixed. She even had someone else come over and say I needed to have them fix it now. Today I shipped around and was told $240 to have it fixed. I ... Read More

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Google - May 6, 2022

Came in to see what check engine light was. I could go to autozone which is free but figured since I bought the car from the dealership and had extra warranty that a check would be covered. Would like to have known up front that it was $92. Was told what the check engine light was for and then I felt Cindy tried to strong-arm me into spending $1049 to get it fixed. She even had someone else come over and say I needed to have them fix it now. Today I shipped around and was told $240 to have it fixed. I have bought 3 cars over last 15 years, parents, and sister have all bought cars from this dealership. We won't be buying anymore from here. Also going to contact Nissan directly to let them know of this businesses tactics

I recently purchased a suv on 2/9/2022. I hadn't even had my vehicle a hr I stopped by my friend house to show her she walked around the vehicle and noticed that the bumper was not on properly. I instantly called the dealer and told them about my issue. I was told it could be repaired. Eventually it's not now I'm paying all but 22,000 for a suv with a bumper that's able to come off at any given time. At least replace the bumper or reduce the price.

Service department is fine for basic maintenance but incompetent with any serious fixes. I had to take my car to Honda to get fixed because after two and a half weeks of Nissan having it, they sent me home with a diagnosis of "rocks in my car".

We bought a car from John Sinclair toward the middle of last year and have had nothing but problems. For undergoing a quote unquote in depth inspection we had to replace the brakes. The first time it was fixed that put a defective part in and the work had to be redone. Then trunk latch broke. We have an extended warranty on the car only for them to tell us there is a deductible. Who has heard of a deductible on a warranty. Insurance yes of course but a warranty. Now as of this writing the brakes are acting up ... Read More

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Google - Jan 30, 2022

We bought a car from John Sinclair toward the middle of last year and have had nothing but problems. For undergoing a quote unquote in depth inspection we had to replace the brakes. The first time it was fixed that put a defective part in and the work had to be redone. Then trunk latch broke. We have an extended warranty on the car only for them to tell us there is a deductible. Who has heard of a deductible on a warranty. Insurance yes of course but a warranty. Now as of this writing the brakes are acting up again and they are trying to tell us that it doesn't sound like a problem with the brakes. The brake light in the car is on and the pedal has to be pushed almost to the floor to stop. What else could it be. We won't be going back to John Sinclair.

Normally my service is good, last visit not so good, my concerns, not handled, left me questioning the service of my vehicle. And possibly seeking service elsewhere.

I’m not at all impressed with the service department. There is no communication between the people that greet you and the shop. Appointments don’t mean anything, they wait until you call about your vehicle to even start on it. I’ve taken my 2021 Titan there three times to get the dome light fixed, still doesn’t work. I won’t be back.